Great Description of the Problems in a View of Students as Customers

Good essay describing a corrosive trend. I think it needs to consider one more element: how many of its faculty are full time, tenure track, have terminal degrees, and what’s their teaching load? If you have well-supported faculty, and if more than 90% of your courses are taught by full time, tenure track faculty, and if your college has the money, then investment in amenities isn’t a bad thing. Environment matters.

But if most of your courses are taught by adjuncts and administrative costs keep going up? There’s a real problem: the school has abandoned education as its primary mission.

Essay critiques how ‘student as customer’ idea erodes key values in higher education | Inside Higher Ed.

Published by James Rovira

Dr. James Rovira is higher education professional with twenty years experience in the field in teaching, administration, and advising roles. He is also an interdisciplinary scholar and writer whose works include fiction, poetry, and scholarship exploring the intersections of literature and philosophy, literature and psychology, literary theory, and music and literature.. His books include Women in Rock, Women in Romanticism (Routledge, 2023); David Bowie and Romanticism (Palgrave Macmillan, 2022); Writing for College and Beyond (a first-year composition textbook (Lulu 2019)); Reading as Democracy in Crisis: Interpretation, Theory, History (Lexington Books 2019); Rock and Romanticism: Blake, Wordsworth, and Rock from Dylan to U2 (Lexington Books, 2018); Rock and Romanticism: Post-Punk, Goth, and Metal as Dark Romanticisms (Palgrave Macmillan, 2018); and Blake and Kierkegaard: Creation and Anxiety (Continuum/Bloomsbury, 2010). See his website at for details.

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